Overview
We rebuilt a top-5 bank’s flagship retail app from the ground up into a modern super-app — biometric onboarding, instant payments, card controls, and AI-powered spending insights — shipped in nine months with a regulated, audit-ready delivery process.
The challenge
The bank’s incumbent app had a 2.1★ rating, slow onboarding, and a fragile codebase that took months to change. Customers were churning to fintech challengers, and compliance reviews were stalling every release.
Our approach
We stood up a clean native + cross-platform architecture, automated the KYC/biometric onboarding flow, and embedded an AI insights engine grounded in transaction data. A secure SDLC with automated testing and threat modeling kept every release inside the bank’s compliance envelope.
Outcomes
- 3.2× monthly active users within two quarters
- NPS up by 42 points
- 60% lower support load
- Compliance-clean releases every sprint