Customer Engagement Platform
Fully personalised. Truly interactive.
Replace generic reminders, brochures and campaigns with video, web and messaging experiences generated for each customer — and see exactly who watched, tapped and acted.
Audience
Policies renewing in 14 days
Format
Personalised video + SMS link
Fields
first_name | plan | renewal_date
Action
Renew now | Talk to an agent
Illustrative interface
Formats
Four formats, one platform.
Each format is generated from the same customer data and template, so a campaign can mix them without extra production work.
Personalized AI Videos
AI-generated videos crafted for every customer — name, context, and offer rendered uniquely per viewer.
Typically used for
- Policy and plan renewals
- Welcome and onboarding
- Bill and statement explainers
Interactive Videos
Immersive video experiences with real-time interaction — let viewers tap, choose, and act inside the frame.
Typically used for
- Tariff and product selection
- Self-service activation
- Guided troubleshooting
Rendered Videos
High-quality cinematic videos dynamically tailored per viewer, produced and delivered at enterprise scale.
Typically used for
- Campaign creative at scale
- Year-in-review summaries
- Localised product launches
Interactive Brochure
Tap hotspots, multilingual audio, and accessible engagement that turns static collateral into a conversation.
Typically used for
- Product catalogues
- Multilingual sales collateral
- Accessible customer guides
How it works
From a customer record to a measured conversation.
The platform connects to the systems you already run. Your teams design once; every customer receives their own version, and every interaction is recorded.
- 1
Data
Customer fields from your CRM, billing or core system.
- 2
Template
One design, with variables for name, plan, offer and language.
- 3
Render
A unique video, page or message generated per customer.
- 4
Deliver
Sent over SMS, email, app or web — at operator scale.
- 5
Measure
Views, taps and conversions tracked per touchpoint.
Capabilities
Built for experiences that adapt, not just content that ships.
- 01
Multi-Format Experiences
Content adapts seamlessly across formats and platforms — video, web, brochure, and messaging.
- 02
Deeper Personalization
Beyond {FirstName} tokens — experiences reflect each customer’s context, behaviour, and journey.
- 03
Interactivity at Scale
Drive engagement, capture first-party insights, and increase conversions across millions of touchpoints.
- 04
Full Lifecycle Engagement
From awareness to retention — one platform across the entire customer lifecycle.
Products
Purpose-built applications on the platform.
Each product packages the platform for a specific journey, with the integrations and reporting that journey needs.
iKollect
Drive engagement in debtor collections and payment communication with personalized, action-ready nudges.
iOMS
An intelligent Offer Management Solution that delivers the right offer, to the right customer, at the right moment.
iRNW
Transform customer renewal journeys with engaging, interactive nudges that lift retention and on-time renewals.
iNSART
A personalized and interactive advisor recruitment tool that engages and converts the right candidates.
iCreate
A content repository and execution engine for assembling and shipping targeted engagement at scale.
Results
What changed for the teams using it.
Leading Private Bank
+34% on-time renewals
2.6× click-through
Personalized renewal videos that lifted retention
We replaced generic renewal SMS with AI-personalized video nudges tailored to each policyholder’s plan and journey. Customers understood their renewal in seconds — and acted.
National Telecom Operator
+41% feature adoption
18% lower support load
Interactive onboarding for new subscribers
An interactive video walked millions of new subscribers through their first 30 days — tariffs, top-ups, and value-added services — with tap-to-activate hotspots inside the frame.
Insurance Aggregator
+27% conversion
+12% average premium
Offer management that converts at the moment of intent
Using iOMS, the right offer reached each customer at the right moment across web and video, driving measurable uplift in conversion and average order value.
Security & operations
Ready for your security review.
The practices your security and compliance teams will ask about — designed in from the start.
- Role-based access & SSO
- Full audit trails
- OWASP-guided development
- Consent-aware personalisation
- Cloud, hybrid or on-premise
- Accessible, responsive players
Book a demo
See it with your own customer journey.
In a 30-minute walkthrough we’ll build a sample experience around one of your journeys — renewal, onboarding or collections — and show the reporting behind it.
Or email info@i-vas.net